Privacy Policy

1. Introduction

Snf Navigation Inc. ("SNF Navigate," "we," "us," "our") operates www.snfnavigate.buzz (the "Site") and is committed to protecting the privacy of individuals and families who use our healthcare navigation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Snf Navigation Inc. is a corporation registered in Ontario, Canada, with its principal office at 207 Valridge Drive, Ancaster, ON L9G 4Y4, Canada.

By using our Site and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Personal Information: Name, email address, phone number, mailing address, and relationship to the individual needing care.
• Health-Related Information: Medical needs, care requirements, mobility status, and other health details shared during consultations to facilitate appropriate facility matching.
• Financial Information: Budget preferences, insurance details, and funding sources for long-term care planning.
• Contact Forms: Information submitted through our website or during consultations.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time on site, referral sources, and interaction patterns.
• Device Information: IP address, browser type, operating system, and device type.
• Cookies: Essential and analytics cookies as described in Section 6.

3. How We Use Your Information

• Service Delivery: To assess needs, match with facilities, manage applications, and coordinate transitions.
• Communication: To respond to inquiries, provide updates on applications, and share relevant resources.
• Improvement: To analyze website usage and improve our services.
• Legal Compliance: To comply with PIPEDA, PHIPA, and other applicable Canadian privacy laws.

4. Legal Basis (PIPEDA & GDPR)

We collect and process personal information with your consent, for contractual necessity (service delivery), or as required by law. You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Information Sharing

We do not sell personal information. We may share information with:

• Service Providers: Secure platforms for communication, scheduling, and document management.
• Facilities: With your consent, sharing relevant information with skilled nursing facilities for application and admission purposes.
• Legal Requirements: When required by Canadian law, court order, or regulatory authority.

6. Cookies

We use essential cookies for site functionality and analytics cookies to improve user experience. Manage preferences through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures including encryption (SSL/TLS), secure servers, access controls, and employee training to protect your information.

8. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to access, correct, and withdraw consent for your personal information. Contact us to exercise these rights.

9. Data Retention

We retain personal information as long as necessary to provide services or as required by law. Records are securely destroyed when no longer needed.

10. Children's Privacy

Our services are not directed to individuals under 18. If we become aware of unintended data collection from a minor, we will delete it promptly.

11. International Transfers

Your information is stored and processed in Canada. For data transferred outside Canada, we ensure equivalent protection through contractual safeguards.

12. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites.

13. Policy Changes

We may update this policy periodically. Changes are effective upon posting. Material changes will be communicated via our Site.

14. Developer Information

This website is operated on behalf of SNF Navigate, a brand of Snf Navigation Inc., an Ontario corporation headquartered in Ancaster, Canada. The developer of this Site is Snf Navigation Inc. For inquiries regarding privacy or data practices, please contact us using the details below.

15. Contact

• Company: Snf Navigation Inc.
• Address: 207 Valridge Drive, Ancaster, ON L9G 4Y4, Canada
• Email: zhiyong@snfnavigate.buzz
• Phone: +1 (816) 857-6309
• Website: www.snfnavigate.buzz